Job Description

The Associate HCM Specialist will provide ongoing setup / support to all Heartland clients utilizing HCM and BES. The position will take a holistic approach to servicing our clients, front line partners, and Sales.

Essential Duties

• Utilize functional expertise of each speciality product/integration to triage Level 2 escalations

• Understand the interlinking and interdependence of all products/integrations and have a holistic view of our clients’ solutions to provide timely troubleshooting and resolution to issues

• Meet Service Level Agreement timelines for ticket resolution

• Partnering with assigned Payroll, Implementation Specialists and Sales Representatives to provide seamless service levels to clients

• Provide training to front line employees when necessary to better support our clients

• Provide training to clients on product/integration features when deemed necessary

• Becoming client facing when deemed necessary

• Utilize formal ticketing system to complete work and providing required updates to properly service and follow-up with clients

• Attend ongoing trainings as assigned by department management

• Meet productivity expectations as outline by management

• Stay abreast of Heartland system enhancements and product releases

• Other duties as assigned

Qualifications

• Basic knowledge of the Heartland payroll system

• Adhering to Global Payments data security policies

• Ability to work independently with excellent time management skills

• Troubleshooting and problem solving skills

• Customer service oriented

• Excellent communication skills (phone and written)

• Detail oriented with strong organizational skills

• Ability to multitask

• Working knowledge of basic office technology, including G-Suite tools

• Bachelor’s Degree or equivalent work experience (1-2 years payroll or product related experience)

• Average time in role 2 years

#auris

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

California Residents: Learn more about our privacy practices for applicants by visiting the

Acrisure California Applicant Privacy Policy

Recruitment Fraud: Please visit here to learn more about our

Recruitment Fraud Notice

Welcome, your new opportunity awaits you.

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