Job Description
This is a "Work from Home" role; however, candidates must be based out of IL, WI, or CO - with a strong preference for Chicago-based candidates. This is a "temporary" role that is expected to last approximately 6 months, and may be adjusted based on business needs. The starting hourly pay rate for this role is $20.00/hr, with flexibility to scale based on experience. About You:
- You believe in creating the best possible customer experience
- You are able to successfully multitask
- You are incredibly detailed, love organization, and are driven by results
- You like working independently and are resourceful
- You are analytical and like to follow a well-defined system, but aren’t afraid to go off script and improvise when necessary
- You're personable, professional, and positive
- You have great communication skills and are comfortable interacting with vendors, customers, and account managers on a regular basis
- You have a flexible demeanor
- You are punctual, responsible, and willing to learn new things
- You believe that things can always be improved and never stop looking for ways to get better
What You'll Do:
- Fulfill orders on behalf of customers for a variety of products across a variety of vendors
- Place purchase orders with suppliers, schedule deliveries, and manage logistics
- Create and maintain accurate product listings in our catalog
- Adhere to documented standards around approved items, pricing, and vendors
- Verify purchase orders and acceptable vendors by comparing items/vendors requested to the catalog; clarify unclear items; recommend alternatives
- Foster and maintain strong relationships with Operations, Sales, Customer Success, and Finance
- Communication through customer support channels regarding issues and the resolution of orders
- Proactively contact vendors on occasion to ensure on-time deliveries, resolve stockouts, and address other problems.
- Verify receipt of items by comparing tracking information to customer feedback; resolve shipment errors with suppliers.
- Assist and contribute to process improvement projects within the department and across the organization
Qualifications:
- Experience with online purchasing and data entry in a variety of software systems
- Good verbal and written communication skills
- Proficient in Microsoft Excel / Google Sheets
Job Tags
Hourly pay, Temporary work, Flexible hours,