Job Description

POSITION TITLE : Loan Title Specialist

REPORTS TO : AVP/Consumer Lending

SUPERVISES: N/A

JOB STATUS : Non-Exempt

JOB GRADE 8: $18.51 - $23.14 Targeted Hourly Rate

No Remote work.

JOB SUMMARY :

The Loan Title Specialist plays a crucial role in offering direct support to frontline staff on issues related to Motor Vehicle Department (MVD) and titling processes. Accountable for understanding and following the department's internal rules as well as MVD rules, procedures, and processes for accuracy and proper documentation of all titled consumer loans. Responsibilities include daily audit of all titling documentation for accuracy and completeness prior to sending to MVD for processing. Also responsible for reporting any errors to staff for correction as well as updating of tracking reports for these errors along with their corrections. Additional duties include but are not limited to perfecting liens on all MVD documents, review and payment of weekly MVD invoices, releasing titles, scanning and archiving titles and other supporting loan documents. Other duties may include performing loan account maintenance and loan extensions.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities:

• Serve as the credit union's primary contact in handling all MVD-related transactions, including but not limited to vehicle registrations, title transfers, and lien placements.
• Ensure all MVD-related transactions comply with state and federal regulations.
• Perform thorough review of MVD documentation received from all branches to ensure accuracy and completeness prior to submitting to MVD for processing.
• Review and monitor indirect lien perfections for completion and accuracy.
• Work with auto dealers to ensure titles are processed timely with perfected liens.
• Log all titles and maintain relevant internal records for the purpose of tracking titles received from branches, as well as titles sent to and received from MVD.
• Perform weekly review and balancing of invoices, and deposit MVD fees prior to payment.
• Balance the MVD General Ledger (GL) on a monthly basis in partnership with accounting.
• Scan all completed, original titles into the credit union's lending system of record.
• Ensure all titles and supporting documentation are placed in the proper member loan file.
• Track the daily payoff report on all titled consumer loans.
• Process and mail all released titles, as well as prepare title releases or duplicate titles for dealerships when requested or necessary.
• Provide timely and accurate information to Members regarding their MVD-related questions, helping guide Members through the process for various MVD transactions.
• Regularly review and update MVD processes to ensure compliance with changing laws and regulations. Prepare and submit reports on activities as required by management.
• Partner with branch staff, lending staff, and others to ensure ongoing adherence, quality control, and relevant standards meet or exceed credit union requirements.

• Perform other duties as assigned.

Required Skills/Abilities :

• Able to maintain high accuracy and thoroughness when executing tasks.
• Effective verbal and written communication skills with the ability to communicate information in an approachable manner.
• Self-Starter: able to independently assess priorities and deliver high quality results.
• Demonstrates sound analytical and organizational skills.
• Must have knowledge of office machines and equipment, and be able to type, and have proficient used of Microsoft Office Suite products.
• Possess active listening skills, understand the points being made, and present solutions as necessary.
• Demonstrate patience, tact, enthusiasm and positive attitude towards the staff, Members and general public.
• Job Related Travel - As required.

Education/Experience:

• Education or experience equivalent to a High School diploma or G.E.D certificate, in addition to 2-3 years of banking, financial operations or related experience.
• Experience working with the New Mexico Motor Vehicle Department (MVD) is preferred but not required.

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Work in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adhere to policy on Drug Free Workplace.
• Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Some standing, walking, kneeling, stooping, bending and lifting.
• Must be able to lift up to 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.

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