Job Description

Why CMHA?

Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit cmhacc.org to learn more.

Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.

CMHA is looking to hire a 1st shift full-time 40 hours per week Junior Systems Cloud Administrator. This position will be located in New Britain, CT. (Mon-Fri 8:30am – 4:30pm).

This is an on-site position based in New Britain, CT. Remote work is not available.

Compensation: The annual salary range for this position starts at $70,500.

Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time off package to provide a well-rounded and competitive approach to the applicant’s overall compensation.

Position Summary : Under the supervision of Information Technology Manager, this role supports the stability and performance of the organization’s IT infrastructure. Responsibilities include maintaining, monitoring, and troubleshooting systems to ensure optimal operation and minimal downtime. Hands-on experience with servers, networking technologies, cloud-based platforms, and end-user support is required.

Responsibilities :

• Monitor and maintain servers, networks, and systems under the guidance of IT manager and or the Systems Cloud Administrator.
• Provide first-level support for technical issues related to desktops, laptops, printers and software.
• Assist in setting up and configuring new hardware and software.
• Ensure network security and connectivity for the network.
• Participate in onboarding/offboarding of employees (account creation, user rights, device setup etc.)
• Support and troubleshoot issues with card access and camera security.
• Monitor virus protection and software patches.
• Assist with the agency phone system configurations and functionality.
• Provide regular communication updates regarding system performance, maintenance and other computer-related issues.
• Assist with documenting processes and maintaining asset/network inventory.
• Support disaster recovery planning and execution.
• Provide after-hours on call coverage as needed.
• Perform other related duties as assigned.

Requirements :

• Bachelor’s degree in information technology, Computer Science or a related field or a diploma/trade certification from a Technical School is required.
• A comparable amount of training, experience, and required credentials/certifications may be substituted for the minimum qualifications of Education.

Preferred qualifications :

• CompTIA Network+, Cisco Certified Network Associate (CCNA), or CompTIA Security+ are a plus.
• Valid Connecticut driver’s license.
• Basic knowledge of Windows server environments.
• Understanding of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory, Azure and Microsoft 365.
• Experience with system imaging, antivirus and backup solutions.
• Experience working in a healthcare facility, preferred.
• Strong troubleshooting and analytical skills.
• Ability to work independently and in a team environment to solve complex technical issues.
• Timely, courteous and effective customer relations skills.

We care about our employees by offering benefits that strike a harmonious work-life balance. We also care about your future. CMHA offers:

• Medical, Dental, and Vision Insurance packages
• 403(b)-retirement savings plan with CMHA matching starting after 1 year of service
• 11 observed holidays
• 3 Wellbeing days off on a Friday throughout the year to extend a long weekend
• 2 CHMA/Personal days to use throughout the calendar year
• Up to 24 days of PTO that increases with years of service
• Paid agency closure between Christmas and New Year’s (except 24/7 programs) *must be approved annually
• Company paid Life Insurance and Long-Term Disability
• A comprehensive Employee Assistance Program (EAP) that offers counseling, coaching, and wellness resources for staff as well as members of their household
• Higher education tuition discounts at participating schools through the Alliance’s academic partnerships
• Free ongoing professional development opportunities and continuous access to Continuing Education Units (CEUs), featuring comprehensive training in Evidence-Based Practices, such as EMDR, DBT, and CBT.
• Employee discounts for shopping, the New Britain YMCA, travel, and entertainment
• Free employee subscriptions to the calm app
• Annual Company Picnic
• CMHA-sponsored Loan Reimbursement Program and Scholarship Program

Free Student Loan Wellness for eligible employees and their family members access to:

• Student loan consolidation and refinancing
• Loan payoff projection dashboard
• Coaching and support via chat, email, and phone
• College cost calculator
• College financial planning
• 3 NHSC-approved sites for federal student loan repayment

Public Service Loan Forgiveness (PSLF) Enhancement for eligible employees' access to:

• Automated Public Service Loan Forgiveness (PSLF) form management for past and present employers
• Automated reminders for annual (PSLF) recertifications to help you stay on track
• Resources and ongoing communications that make PSLF understandable
• The opportunity to receive the national average of $72,000.00 in forgiveness

Community Mental Health Affiliates is an Affirmative Action and Equal Opportunity Employer except in the case of a bon fide occupation qualification or as otherwise permitted or required by law, does not discriminate of the basis of race, color, age, disability, sec, childbirth (including pregnancy) or related medical condition including by not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familiar status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.


Any individual needing assistance in completing an online application should contact CMHA's Human Resources Department at Careers@cmhacc.org.

Job ID: 335

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