IT Help Desk Support Engineer Job at The Garam Group, East Syracuse, NY

am5YZEtiQ0QrS2RJUVBTcUtXbmhaTHhqR1E9PQ==
  • The Garam Group
  • East Syracuse, NY

Job Description

Helpdesk Support Engineer

We are looking to expand our team of superstars.

At The Garam Group, we believe happy employees lead to happy clients. This is why our driving principles are to provide a fun and dynamic work environment where customer service is job number one and why we only hire the most talented people in the industry.

While we have a wide array of backgrounds and work experience, everyone at The Garam Group shares one common trait - a passion for creating that "WOW!" experience for our clients. If you possess a fierce commitment to customer support and have a work ethic to match, we believe we have an environment in which you will thrive.

Become part of a team built on:

Integrity – Doing the right thing even when no one is watching.

Dedication – Taking ownership and seeing things through to completion.

Positive Attitude – Approaching every situation with an optimistic attitude.

Team Oriented – Always working together for the betterment of each individual and the organization.

Fun – Taking ourselves less seriously and laughing often.

Position:

As a Helpdesk Engineer you will be a member of a team that fields incoming support requests, manages ticket queues and works with clients over the phone to provide outstanding technical support.

Duties:

This position will include the following duties at a minimum:

  • Manage tickets using our ticketing system (Autotask)
  • Manage endpoints using AEM (Autotask Endpoint Management)
    • Remote support
    • Monitoring
    • Reporting
  • Backup monitoring
  • Workstation & laptop builds
  • New phone configurations
  • Phone deployment assistance
  • Antivirus system management
  • Behind the scenes work for clients
  • On-site support for large office moves / configurations
  • On call rotation

The successful applicant will possess the following skills:

  • A “Customer First” philosophy and mindset. If you don’t like serving people and cheerfully solving their problems, this is probably not the job for you.
  • The ability to be punctual. Someone who believes that early is on time and on time is late.
  • The unusual ability to be obsessively detail oriented.
  • The ability to cheerfully take ownership of any problem.
  • The ability to design and execute a plan.
  • The desire to have a professional and polished image.
  • The ability to write and speak clearly and to be able to explain complex topics simply.
  • The discipline to maintain strong documentation.

You must:

  • NOT be a job hopper. We are looking to invest in you and have a long term successful relationship for BOTH of us.
  • Have a good reliable vehicle.
  • Compensation is dependent upon experience and is higher than market standards.
  • Certifications are nice but experience reigns supreme.
  • You won’t have to leave us to get ahead. Our high performers stick with us and grow with us.
  • We have fun and believe in providing a great work environment for our people.
  • If you don’t have much practical experience, if you aren’t fun to be around, if you can’t stand up to pressure, if you are not looking for a long-term thing, then you probably should not accept an interview.

Additional information:

  • Compensation is dependent upon experience and is higher than market standards.
  • Certifications are nice but experience reigns supreme.
  • You won’t have to leave us to get ahead. Our high performers stick with us and grow with us.
  • We have fun and believe in providing a great work environment for our people.
  • If you don’t have much practical experience, if you aren’t fun to be around, if you can’t stand up to pressure, if you are not looking for a long-term thing, then you probably should not accept an interview.

Requirements

Three years of experience working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success.

Benefits

  • Employer provides the following benefits
  • Health Insurance
    • Dental Insurance
    • Long-term disability insurance
    • Retirement account

Job Tags

Full time, Work experience placement, Work at office, Remote work,

Similar Jobs

Radix Group International, Inc

Customs Brokerage Specialist Job at Radix Group International, Inc

 ...performance-based incentives. ~401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. ~ Stock Purchase...  ...DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with30,000+ employees ensuring seamless transport and supply chain... 

Roper St. Francis Healthcare

Patient Care Technician (PCT) - Rehab Med Surg - Roper Hospital - 8 Pettit Job at Roper St. Francis Healthcare

 ...Assist the staff by performing clerical and patient care duties under the direction of an RN....  ...Minimum Qualifications: Education/Experience: One of the following must be met:...  ...and have experience as a patient care technician in an acute care setting or nursing... 

Lavendo

Remote Strategic AI Cloud & GPU Enterprise Executive Job at Lavendo

 ...drive GPU solutions adoption among innovative enterprises. This senior role requires extensive B2B sales experience in AI and cloud computing. The ideal candidate will manage relationships with large enterprises and promote NVIDIA GPU infrastructure, all while enjoying... 

Ladgov Corporation

Protestant Music Director Job at Ladgov Corporation

 ...Location: Hill Air Force Base Chapel, Hill AFB, Utah Key Responsibilities: Provide music direction for all scheduled Protestant worship services and authorized special services. Coordinate weekly music selections with the Protestant Chaplain; submit selections... 

Jones Legacy Cleaning Services

House Cleaner Job at Jones Legacy Cleaning Services

 ...Perform general cleaning tasks, including dusting, sweeping, vacuuming, mopping, and sanitizing surfaces Clean and disinfect bathrooms, kitchens, and other living spaces Change linens, make beds, and tidy up rooms as needed Empty trash and recycling bins Ensure...