ZLINE is seeking a dedicated Customer Service Trainer to support and develop our Customer Experience (CE) and Warranty teams. This role is ideal for an experienced CE representative who excels in coaching, communication, and leadership.
As a trainer, you will play a key role in onboarding new hires, providing hands-on coaching, and ensuring team members are equipped with the knowledge and skills to deliver exceptional customer service. When not actively training, you will continue contributing as a CE representative while assisting with audits, feedback, and team support.
If you’re passionate about mentorship and growth, this is the perfect opportunity to elevate your career!
Customer Service Trainer Prerequisites (Required):
Responsibilities:
Performance Metrics:
This position is an elevated CE representative role with additional responsibilities. When not conducting training, the Customer Service Trainer will continue CE work with added support and coaching duties.
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