Job Description
Salary: $33,280 - 37,440 per year Requirements:
- A strong enthusiasm for learning and applying technical concepts in practical situations.
- Previous experience in customer support roles.
- Exceptional verbal and written communication skills to convey issues and solutions effectively to clients.
- Proficiency in using Windows desktops and laptops.
- Capability to stand, bend, squat, and lift equipment weighing up to 50 lbs.
- Strong collaborative skills and the ability to give and receive constructive feedback.
- Self-driven with the ability to work independently while keen to enhance technical knowledge.
- Flexibility to accommodate extended working hours if necessary.
- Commitment to punctuality and reliability.
- A long-term career perspective with a willingness to grow with us at VirTech Systems.
Responsibilities: - Provide remote and phone-based technical assistance to clients.
- Engage with multiple systems to monitor and respond to support tickets and network notifications.
- Precisely document customer interactions, troubleshooting steps, and solutions in the ticketing system.
- Work closely with leadership to improve support processes and elevate customer service.
Technologies: - Support
- Network
- Windows
- Active Directory
- Bash
- Cisco
- FortiGate
- Hyper-V
- Microsoft 365
- Office 365
- PowerShell
- Python
- VPN
- VMware
More:
At VirTech Systems, we emphasize professional development, teamwork, and the latest technology. As an essential team member, you will have the chance to thrive in a nurturing environment that encourages learning and career progression.
If you are keen to advance your IT skills and join a company that values innovation and excellence in customer service, we invite you to apply.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee assistance program
- Employee discounts
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
Education:
- High school diploma or equivalent (Required)
Experience:
- Help desk experience: 1 year (Preferred)
Language:
- English (Required)
License/Certification:
- Drivers License (Required)
Ability to Relocate:
- Relocation to DeLand, FL before starting work (Required)
Work Location: In-person
last updated 48 week of 2025
Job Tags
Hourly pay, Full time, Work at office, Remote work, Relocation,