Job Description

Salary: $33,280 - 37,440 per year Requirements:

• A strong enthusiasm for learning and applying technical concepts in practical situations.
• Previous experience in customer support roles.
• Exceptional verbal and written communication skills to convey issues and solutions effectively to clients.
• Proficiency in using Windows desktops and laptops.
• Capability to stand, bend, squat, and lift equipment weighing up to 50 lbs.
• Strong collaborative skills and the ability to give and receive constructive feedback.
• Self-driven with the ability to work independently while keen to enhance technical knowledge.
• Flexibility to accommodate extended working hours if necessary.
• Commitment to punctuality and reliability.
• A long-term career perspective with a willingness to grow with us at VirTech Systems.

Responsibilities:

• Provide remote and phone-based technical assistance to clients.
• Engage with multiple systems to monitor and respond to support tickets and network notifications.
• Precisely document customer interactions, troubleshooting steps, and solutions in the ticketing system.
• Work closely with leadership to improve support processes and elevate customer service.

Technologies:

• Support
• Network
• Windows
• Active Directory
• Bash
• Cisco
• FortiGate
• Hyper-V
• Microsoft 365
• Office 365
• PowerShell
• Python
• VPN
• VMware

More:

At VirTech Systems, we emphasize professional development, teamwork, and the latest technology. As an essential team member, you will have the chance to thrive in a nurturing environment that encourages learning and career progression.

If you are keen to advance your IT skills and join a company that values innovation and excellence in customer service, we invite you to apply.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:
- Employee assistance program
- Employee discounts
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance

Education:
- High school diploma or equivalent (Required)

Experience:
- Help desk experience: 1 year (Preferred)

Language:
- English (Required)

License/Certification:
- Drivers License (Required)

Ability to Relocate:
- Relocation to DeLand, FL before starting work (Required)

Work Location: In-person

last updated 48 week of 2025

Job Tags

Hourly pay, Full time, Work at office, Remote work, Relocation,

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