Responsibilities

Provide L1/L2 technical and application support for SAP Business One or NetSuite
Respond to support tickets and troubleshoot issues for global end-users
Assist internal consultants with application and business-related questions
Maintain ERP configurations across multiple international markets
Evaluate issues and escalate complex cases to other teams when required
Prepare and update reports using Crystal Reports, SQL queries, NetSuite Saved Searches or
other reporting tools
Manage master data and perform accuracy/quality checks
Implement modifications to report layouts depending on the ERP system
Maintain internal documentation and continuously update the knowledge base
Deliver training sessions to end-users worldwide
Document solutions, processes and best practices
Identify risks, propose process improvements and support continuous enhancement
initiatives

Requirements

Minimum 3 years of experience with any ERP system (SAP Business One, NetSuite or others)
Experience in support, helpdesk or application support roles
University or college degree
Strong problem-solving and troubleshooting skills
Ability to work effectively in an international team and communicate clearly in English

Direct experience with SAP Business One or NetSuite
SQL/database knowledge (SQL Server, MySQL or similar)
Reporting experience with Crystal Reports, SQL, Sharperlight or NetSuite Saved Searches
Knowledge of ERP add-ons or integrations (e.g., Boyum, DTW, Payment, Intercompany; or
SuiteAnalytics for NetSuite)
Basic understanding of SuiteScript (not mandatory)
Advanced Microsoft Excel skills

Worldwide, Home office, 2 days per week,