Job Description

Job Responsibilities:

• Serve as the first point of contact for customers via phone and email
• Route inquiries appropriately and ensure prompt responses
• Follow ISO9001 Customer Service Procedures and Work Instructions
• Utilize key systems: ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
• Assist with warranty claim processing
• Perform other duties as assigned by the Customer Service Manager

Skills:

• Support sales
• Handle inbound customer calls and assist with product questions
• ERP-LX (Order Entry), eCom (Customer Portal), Salesforce (CRM), and 8x8 (Phone system)
• Warranty claims processing

Education/Experience:

• 1–3 years of experience in a customer service role
• High school diploma required; Associate degree or some college coursework preferred
• Proficiency with ERP-LX required

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