Job Description
Description The
Associate Relations Specialist supports the associate experience by handling a variety of employee relations activities, including corrective action support, documentation, and case management. This role partners closely with leaders, HR Business Partners, and internal teams to ensure a fair, consistent, and legally compliant associate relations process. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities - Monitors ServiceNow caseload and ensures timely completion of assigned cases
- Triage corrective action, performance improvement plan (PIP), severance, and retention bonus requests
- Collaborate with leaders and HR Business Partners to draft and finalize employee relations documents, including corrective actions, PIPs, and terminations
- Reviews termination requests to ensure process adherence and sound case development
- Processes severance and retention bonus requests, maintaining timely and accurate documentation
- Responds to records requests and other ad hoc employee relations needs
- Drafts, proofs, and finalizes employee relations documents with a focus on accuracy and compliance with legal and company policy standards
- Maintains consistent and complete documentation within the ServiceNow platform
- Ensures all actions align with North American employment laws, guidelines, and company policies
- Maintain confidentiality of department and associate information according to established practices.
- Provides policy interpretation and guidance to associates and leaders as needed.
- Partners with HR Business Partners and legal when necessary to ensure appropriate handling of escalated cases.
- Supports internal initiatives to improve associate relations experience.
- Identifies opportunities for process improvement and shares feedback with the Associate Relations team.
- Participates in team projects focused on enhancing documentation, workflows, and associate communications.
- Perform other duties as required and/or assigned.
Qualifications - Associate's degree in human resources, Business or related field or equivalent education and experience.
- 4 years of experience in Human Resources with solid understanding of employee lifecycle processes, employee relations, and performance management.
- An associate first mindset with dedication to internal customer service and company culture.
- Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors.
- Strong organizational and time management skills.
- Strong attention to details.
- Ability to manage expectations, process and multiple projects simultaneously.
- A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives.
- Ability to work with little supervision and deliver results.
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About Us Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Administration
Position Type: Full time
Business Unit: Corporate
Salary Range: $.00 - $.00
Company: Acosta Employee Holdco LLC
Req ID: 19019
Job Tags
Full time,